Frequently Asked Questions
General
Q: What services do you offer?
A: I offer clean, well-formatted layouts for resumes, service lists, menus, rental rulebooks, informational flyers, and more.
Q: Do you write content for your services, or just design them?
A: Both. I offer different packages such as design only, design with light editing, or a full rebuild with in-depth writing support.
Q: Do you write the resume content too, or just design it?
A: Both. I offer a "design-only" package or one that includes design and writing support.
Payment & Pricing
Q: How do I pay?
A: Payments are securely processed through Stripe. You will be sent an invoice for payment via debit/credit card, Apple Pay, or Google Pay—no account required.
Q: Do you offer refunds?
A: Due to the nature of custom work and digital services, all payments are non-refundable once work has started. However, I’ll work closely with you to make sure you’re satisfied.
Timeline & Revisions
Q: How long does it take?
A: Most single-document projects are typically completed within 3–5 business days, depending on the project’s complexity, your responsiveness, and how many clients are ahead in the queue.
Q: How many revisions are included?
A: The first draft includes 2 free rounds of revisions, and the final draft includes 1 free round revisions. Any further or late revision requests are available for a $10 fee.
File Delivery & Formats
Q: What file types will I receive?
A: You’ll receive a high-quality PDF version ready to share or print, as well as a transparent PNG version so that you can easily use your layout across different platforms or backgrounds.
Q: Can I edit the documents after I receive them?
A: Due to font variations and the use of Adobe software, I do not offer editable versions. However, You’ll get 1 free round of revisions on your final draft. Any further revision requests are available for a $10 fee.
Booking & Process
Q: How do I book a service?
A: Complete the intake form found on my website to get started.
Q: What’s the booking process like?
A:
- You complete a short intake form.
- You receive a quote + submit your deposit.
- I design your layout and send a preview.
- You get 2 free rounds of revisions.
- Final files are delivered via email or Google Drive.
Have a question that wasn’t covered?
Reach out to me directly at contact@kaylayouts.com.
